When A Navy Veteran Needed His ADA-Compliant Toilet Installed, We Sprang Into Action
Charles Showed Up For Our Country. So We Showed Up For Him
When retired Navy veteran Charles needed an ADA-compliant toilet installed in his San Francisco Bay Area home, Facilities Plumbing & Drain responded quickly to make his bathroom more accessible. Charles praised the team’s workmanship and highlighted plumber Yonathan for being professional, friendly, and knowledgeable throughout the installation.
As an American company, we owe everything to our veterans. So when retired Navy veteran Charles needed an ADA-compliant toilet installed in his San Francisco Bay Area home, our residential plumbing services were what he needed.
I want to express my complete satisfaction and thankfulness to Facilities Plumbing & Drain for doing a good job on installing my ADA toilet.
We hold veterans close to our hearts at Facilities Plumbing & Drain. We were more than happy to help Charles make his bathroom more accessible for his needs.
With Charles’ ADA-compliant toilet, we sprang into action. It was all in a day’s work for us.
Charles Was Over The Moon About Our Service
At Facilities Plumbing & Drain, it’s not just about the service itself (though we’d be lying if we said that wasn’t our top priority).
It’s also about the communication and comfort our customers experience when we’re in their home.
In particular, their plumber, named Yonathan, was extremely pleasant, professional, and did an outstanding job! He was very friendly and knowledgeable in all aspects of the job. I would highly recommend Facility Plumbing and, in particular, Yonathan!!
It goes back to choosing the right people for our team. We hire ONLY certified, fully trained plumbers who want a career. Not just a stop along the way as they figure out what they “really” want to do.
We choose plumbers who are friendly, personable, and communicate well – all while performing high-quality work that lasts. You CAN have the best of both worlds, at least at Facilities Plumbing & Drain.
Charles not only appreciated our timely installation of his ADA-compliant toilet, but also the way we handled the project. He was eager to talk and visit with the members of our team who showed up for the job.
Yonathan – the plumber who installed the toilet – answered all of Charles’ questions so our Navy veteran friend could feel comfortable and knowledgeable in all aspects of his new toilet. We also made sure Charles knew what signs to look for if there was a problem.
The Facilities Plumbing & Drain Guarantee
We treated Charles home like we treat every customer’s – like our own! We wore shoe coverings and gloves, and were ready to wear masks in case Charles requested it.
We also left Charles’ bathroom cleaner than we found it.
We’d like to say it was because we respected and honored the Navy Veteran (which is true). But the truth is, such protocol is standard procedure for Facilities Plumbing & Drain.
Why? Because respect is a big part of the job.
We respected Charles and his property. Not only because he was a veteran (though that played a major role), but also because he was our customer.
If you need an ADA-compliant toilet installed, as Charles did, or need a new sump pump or water heater, or any kind of residential plumbing repairs, call the San Francisco Bay area for plumbers who get the job done – and respect you every step of the way. Schedule an appointment today!
FAQs About Residential Plumbing Repairs In The San Francisco Bay Area
Choosing the right plumbing company is significant, as Charles found out. See why so many homeowners choose us for their plumbing needs.
Do You Handle Both Residential And Commercial Plumbing?
Yes! Facilities Plumbing & Drain provides plumbing and drain services to both homes and businesses across the Bay Area.
We handle everything from residential water heaters, leaks, and bursting pipes to large-scale plumbing issues, pressure washing, and hydrojetting for businesses. No matter the size, every project gets the same precision and care.
Do You Offer Emergency Plumbing Services?
Do You Offer Free Inspections?
Yes. Every inspection is 100% free and comes with a detailed written report. Other plumbers like to keep their findings vague to force you into hiring them. But we document everything for free, so you know exactly what to do to fix your system – even if you choose not to use us in the end.
Whether it’s plumbing and drains, water heaters, or pipe restoration and excavation, you’ll have all the information you need to move forward – even if you don’t use us.
Do You Prioritize USA-Made Products?
Yes. Facilities Plumbing & Drain proudly installs USA-made products, sourced from trusted suppliers like Ferguson, WHCI, and Cal-Steam. These industrial-grade parts are stronger, easier to service, and backed by manufacturer warranties.
Whether you’re upgrading a water heater or repairing plumbing and drains, you’ll always get premium products designed to last.
How can I tell if there’s a problem after my new toilet is installed? [h4]
Common warning signs include rocking or movement at the base, leaking around the toilet, frequent clogs, weak flushing, or water stains/odors near the floor. If you notice any of these issues, it’s best to call a plumber promptly to prevent water damage.
How Do You Choose The Plumbers You Hire?
We don’t cut corners when it comes to hiring. Every applicant must pass a strict vetting and training process, which measures honesty and integrity. Only one in three applicants earns a spot on our team. That means the plumber handling your project has fully proven their skill and character.
How long does an ADA-compliant toilet installation usually take? [h4]
In many cases, a toilet installation can be completed in a single visit. The exact time depends on your bathroom setup, the condition of the existing flange/shutoff, and whether any repairs or adjustments are needed.
How Soon Can You Schedule My Plumbing Service?
What General Plumbing Services Do You Offer?
We provide a wide range of general plumbing services for homes and businesses, including:
Our licensed plumbers handle everything from everyday repairs to full replacements, always ensuring the work is done right the first time. Visit our photo gallery here to see images of our finished projects.
What is an ADA-compliant toilet, and why would I choose one? [h4]
An ADA-compliant toilet is designed to be more accessible—often with a more comfortable height and easier use for people with mobility concerns. Homeowners choose them to improve safety, independence, and comfort in the bathroom.
What Kind Of Warranty Do You Offer?
Our workmanship is backed by a 2-year warranty, which is double the industry norm. Whether it’s emergency plumbing services, fixing leaks and bursting pipes, or major projects like pipe restoration and excavation, we guarantee our work. If anything isn’t right, we come back and fix it at no cost to you.
What Makes Your Inspections Better?
Most plumbers use outdated or cheap equipment that can’t detect the real problem. At Facilities Plumbing & Drain, our inspections use state-of-the-art cameras. These tools give us a clear picture of your drains, sewers, and hard-to-reach plumbing systems. That means faster, more accurate diagnostics for solutions that last.
What Specialized Plumbing Services Do You Offer?
We offer multiple specialized services, including:
Every specialized service is performed with advanced diagnostic tools, strict quality control, and oversight from licensed plumbers.
What Types Of Plumbing Projects Do You Handle?
What’s Your Pricing Like?
We always provide fair pricing backed by our standardized price book. That means no hidden fees, no upsells, and no inflated charges.
No matter what kind of job it is, you’ll get the same transparent rate as every other customer. Combined with free inspections and clear reports, our system guarantees you never pay more than necessary.
Which Areas Do You Service?
We proudly serve homes and businesses throughout the Bay Area, including:
Alameda County
- Castro Valley
- Hayward
- Fremont
- Union City
- Newark
- San Lorenzo
- Oakland
Contra Costa County
- Pleasanton
- Dublin
- Livermore
- San Ramon
- Walnut Creek
Santa Clara County
- San Jose
- Santa Clara
- Palo Alto
San Mateo County
- San Mateo
And South San Francisco!
If you’re in the Bay Area, chances are we’ve already worked near you — and we’d be proud to serve you next. Take a look at our full list of service areas to ensure we cover your property.
Who Oversees My Project?
A licensed plumber reviews every project before it’s complete. That means everything from general plumbing services to specialized tasks like process plumbing or pressure washing & hydrojetting.
No job is ever signed off by an inexperienced technician alone. This final review ensures every detail meets industrial standards and gives you confidence your plumbing was done right the first time.
Why is 20% so significant when it comes to plumbing repairs? [h4]
Facilities Plumbing & Drain estimates that around 20% of our residential jobs are correcting issues caused by other plumbers’ errors—repairs that should’ve been done the first time correctly.